Introduction
Knight Charity Governance cares about your privacy. For this reason, we collect and use personal data only as it might be needed for us to deliver to you our products, services and website (collectively, our “Services”). Your personal data includes information such as:
Name
Address
Telephone number
Email address
Billing and payment information
Other data collected that could directly or indirectly identify you. Our Privacy Policy is intended to describe how and what data we collect, and how and why we use your personal data. It also describes options we provide for you to access, update or otherwise take control of your personal data that we process.
What personal data do we collect?
We collect personal data so we can provide the best possible experience when you use our Services. Much of what you likely consider personal data is collected directly from you when you:
create an account or purchase any of our Services (e.g.: billing information, including name, address, payment details);
request assistance from us (e.g.: phone number, case notes);
complete contact forms or request newsletters or other information from us (e.g.: email).
However, we also collect additional personal data when delivering our Services to you to ensure necessary and optimal performance. These methods of collection may not be obvious to you, so we wanted to highlight and explain below more about what these might be (as they vary from time to time) and how they work.
Cookies and similar technologies
Cookies on our website allow us to track your browsing behaviour, links clicked, your device type, and to collect various data, including analytics, about how you use and interact with our Services.
These technologies automatically collect data when you use and interact with our Services, including metadata, log files, cookie / device IDs, page load time, server response time, and approximate location information to measure website performance and improve our systems, including optimising Domain Name Server (DNS) resolution, network routing and server configurations. Specifically, interactions with the features, content and links (including those of third-parties, such as social media plugins) contained within the Services, Internet Protocol (IP) address, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data, information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and error data is collected.
This allows us to provide a better experience on our sites and mobile applications, and to collect, analyse and improve the performance of our Services. We may also collect your location (IP address) so we can personalise our Services.
How we use your personal data
We are committed both to minimising the personal data we collect and limiting its use and purpose:
(1) to only that for which we have been given permission, (2) as necessary to deliver the Services you purchase or interact with, or (3) as we might be required or permitted for legal compliance or other lawful purposes.
Communicating with you
We may contact you directly or through a third-party service provider regarding products or services you have signed up to or purchased from us, such as is necessary to deliver transactional or service related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:
Emails
Text (SMS) messages
Telephone calls / Microsoft Teams calls
You may also update your subscription preferences with respect to receiving communications from us and / or our partners by contacting us. If we collect personal data from you in connection with a co-branded offer, it will be clear at the point of collection who is collecting the personal data and whose privacy policy applies. In addition, it will describe any choice options you have in regard to the use and / or sharing of your personal data with a co-branded partner, as well as how to exercise those options.
Compliance with legal, regulatory and law enforcement requests
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any personal data about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal processes, to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.
To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are legally required to provide your personal data to third parties.
How you can access, update or delete your data
To access, view, update, delete or port your personal data (where available), or to update your subscription preferences, please contact us. If you make a request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be honoured only to the extent it is no longer necessary for any Services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.
How we secure, store, and retain your data
We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored. We retain personal data only for as long as necessary to provide the Services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:
mandated by law, contract or similar obligations applicable to our business operations;
for preserving, resolving, defending or enforcing our legal / contractual rights; or
needed to maintain adequate and accurate business and financial records.
Contact us if you have any questions about the security or retention of your personal data.
Age restrictions
Our Services are available for purchase only for those over the age of 18. Our Services are not targeted to, intended to be consumed by or designed to entice individuals under the age of 18. If you know of or have reason to believe anyone under the age of 18 has provided us with any personal data, please contact us.
Changes in our Privacy Policy
We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
If we make material changes to this Privacy Policy, we will notify you by means of a notice on our website.
Contact us
If you have any questions, concerns or complaints about our Privacy Policy or how we handle your personal data, contact us using the contact form on our contact page.